Expert Answers

Regardless of a public administrator’s formal position within an organization, leadership is understood as one of the key requirements for being an effective public sector manager. Discuss the competing and complementary demands of being an effective internal and external leader in the public sector while focusing on the need to coordinate and collaborate. How does organizational structure play a role in effective leadership and collaboration?  Information and communication technology  also plays a critical role in building democracy by broadening citizen participation. Discuss the pros and cons of social media or technology use in enhancing trust and confidence in government and leadership.

Write a 500 to 750 word paper (2 to 3 pages) on leadership, collaboration and technology. Utilize at least two additional resources in addition to your text.

Question 1

Compromising early in a conflict is typically a good idea.

•   True
•    False

Question 2

Michelle left dirty dishes in the sink for a couple of days. When her roommate Tania saw this, she left a note on Michelle's door demanding that Michelle clean up after herself. After reading the note, Michelle angrily put her garbage cans in front of Tania's door. Tania then went into Michelle's room and poured the garbage on her bed. This is an example of

•   parallel spiraling.
•   differentiation.
•    gunny-sacking.
•   schismogenesis.

Question 3

People who smooth over conflicts and are quick to give in are most likely using which conflict style?

•   Competitive
•   Collaborative
•    Accommodating
•   Avoidant

Question 4

According to our textbook, certain aspects of relationships have the potential to create conflict when people perceive that they are lacking. They include all of the following EXCEPT

•   status.
•   information.
•   money.
•  dedication.

Question 5

According to our lectures, the closer we are to another person,

•   the less conflict we have with them.
•   the more conflict we tend to have with them.
•   the less civil we tend to be.
•   the more civil we tend to be.

Question 6

Communication and conflict are not things we do to each other, but things we do with each other. This is part of the

•   linear model of communication.
•    transactional model of communication.
•   meta-conflict perspective.
•   transformative model of communication.

Question 7

Which conflict style does the text say is most favorable?

•   Compromising
•    Collaborating
•   Avoiding
•   Accommodating

Question 8

Reframing what other people say during conflict can help change the tone and move it toward a productive resolution. All of the following are good reframing practices EXCEPT

•    define the names others call you during conflict.
•   say “we” instead of “you and me.”
•   ask open-ended questions.
•   redirect attacks against you as attacks against the problem.

Question 9

_____ is the communication behavior people use based on how they analyze a conflict situation.

•    Conflict resolution
•   Meta-conflict perspective
•   Transactive activity
•   Conflict management

Question 10

All of the following are included in our text book's definition of interpersonal conflict EXCEPT

•   potential to adversely affect the relationship.
•   interdependence of conflict parties.
•    usually harmful and best if avoided.
•   perception of incompatible goals or outcomes.

Several organizational theories were reviewed that deal with the proper way to define and organize institutions in the public sector. Describe the basis of each theory and its impact on the development of American public administration. Also explain why critics contend these theories are not in tune with the “practice” of American public administration.  Discuss the similarities and differences between the Weberian bureaucratic model, the classical method of scientific management, and the systems theories. Compare and contrast these structural theories with the humanist theory.  In your opinion, which theory is most appropriate in defining and organizing public institutions? Which theory is the most ludicrous? Use real life examples or case studies to explain your opinion. 

Write a 500 to 750 word paper (2 to 3 pages) on the history, context and value of organization theories in public administration. Cite at least two additional resources other than your text.

Watch a feature-length movie of your choosing and analyze how the movie portrays female and male sexuality. In order to do so, you must be able to separate your perspective from the filmmaker’s perspective. Ask yourself, which character or characters the filmmaker intends you to sympathize with. That character’s perspective is your best suspicion to the film/filmmaker’s perspective.

To receive an A, you will need to clearly state and logically argue a thesis. The first paragraph of your paper should lay out your argument. For example: “The film argues that males are driven by sexual needs while females are driven by the need for love.” Or: “Although on the surface the film shows women enjoying sexuality, at a deeper level it stresses the risks of doing so.” The rest of your paper should largely be devoted to providing evidence to back up your argument. How does the filmmaker try to convince the audience of his/her message? Finally, you must explain why this film’s message matters: what would be the consequences if people accepted these messages? Do not devote more than a paragraph to summarizing the film.

You MUST explicitly engage with and cite at least three assigned readings and/or videos from Module 5. 

Material Culture Paper (25 points)

Analyze the sexual ideologies implicit in a consumer product related to sexuality and sold by one merchant. Examples: condoms at CVS, bras at Lane Bryant or at Victoria’s Secrets, herbal “libido boosters” at GNC., or magazines at an adult bookstore. Other possibilities are lubricants, birth control supplies, fertility predictors, pregnancy tests, menstrual supplies, douches, vibrators, or porn videos.

Once you have selected your product category, you will need to take field notes.  For example, if you chose to look at the selection of “feminine deodorants” at CVS, you should note the types of deodorants sold (wipes, washes, suppositories, powders and sprays), and the names of the individual products (e.g. “Massengill Flower Fresh Soft Cloth Towlettes”).  Describe the packaging of the products, and the descriptive language appearing on it (“helps keep you dry and clean all day long,” “for use before bedtime,” “pleasant baby powder scent”).

Now use your field notes to write your paper. Begin your paper by stating your thesis and describing (in no more than one paragraph) what merchant and product you selected and why. Then use the rest of your paper to answer the questions using evidence (from course readings and videos) to back up your clams: What beliefs about female/male sexuality – its nature, pleasures and dangers – underlie the products and their marketing?  What messages are sent to consumers by the packaging, product descriptions, and illustrations for the product you studied? Finally, what difference does it make – for good or bad – that these products exist and are marketing in this way?

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Tonys Pizza October 2020 UPDATE is ready. Click here to view it

Deliverable: [Max page limit – 5]
One word documents with all necessary screen shots from JMP analysis and your answers to all questions.
You must write your name and student ID on the first page of the document.
All answers should be in double space, 11-point font.

Tony’s Pizza is a family owned pizza restaurant in Tempe downtown. Antonio Scapelli started the business 30 years ago as Antonio’s Restaurant with just a few thousand dollars. Antonio, his wife, and their children, most of who are now grown, operate the business. Several years ago, one of Antonio’s sons, Tony, Jr, graduated from Arizona State University with an undergraduate degree in business administration. After graduation, he came back to manage family business. Tony’s pizza was one the earliest pizza restaurants to offer pizza delivery to homes. Fortunately, Tony had foresight to make this business decision a few years ago. At the same time, he changed the restaurant’s name from Antonio’s to Tony’s Pizza to emphasize the pizza delivery service. The restaurant has thrived since then, and has become one of the leading businesses in the area. While many of their customers still dine-in at the restaurant, nearly 91% of Tony’s current business is delivered from the pizza delivery service.
Recently, one of the national chain fast food pizza delivery services found its way to Tempe. In order to attract business, this new competitor has guaranteed delivery of its pizza within 30 minutes after order is placed. If the delivery is not made within 30 minutes, the customer receives the order without charge. Before long, there were signs that this new pizza restaurant was taking business away from Tony’s pizza. Tony realized that Tony’s pizza would have to offer a similar guarantee in order to remain competitive.

After a careful cost analysis, Tony determined that to offer a guarantee of 29 minutes or less, Tony’s average delivery time would have to be 25 minutes or less. Tony thought that this would limit the percentage of ‘free pizza’ under the guarantee to about 5% of all deliveries, which he had ability to deliver on a promise of 29 minutes or less. Tony knew that he needed to collect data on Tony’s pizza deliveries.
Tony’s Pizza’s delivery service operates from 4.00 pm to midnight every day of the week. After an order for a pizza is phoned in, one of the two chefs is given the order for preparation. When the crust is prepared and the ingredients have been added, the pizza is placed on the belt of the conveyor oven. The speed of the conveyor is set so that pizzas come out perfectly, time after time. Once the pizza is ready and one of the Tony’s drivers is available to make the delivery, the pizza is taken in a heat-insulated bag to the customer. Tony’s uses approximately five to six drivers each night for deliveries. Most of the drivers hired by Tony’s pizza are either seniors at the local high school or freshman/sophomore at the Arizona State University.

Given the large number of deliveries made each evening, Tony knew that he could not possibly monitor every single delivery. He had thought of the possibility of having someone else collect the data, but given the importance of data accuracy, he decided to make all the measurements himself. This, of course, meant taking a random sample of, rather than all, deliveries over some period of time. Tony decided to monitor deliveries over the course of a full month. During each hour of delivery service operation, he randomly selected a phone-in order. He then carefully measured the time required to prepare the order and the amount of time that the order had to wait for a delivery person to become available. Tony would then go with the delivery person to accurately measure the delivery time. After returning, Tony randomly selected an order placed during the next hour and repeated the process. At the end of the month, Tony had collected data on 240 deliveries.
Once the data were available, Tony knew there were several issues that should have been addressed. He was committed to going with the 29-minutes delivery guarantee unless the data strongly indicated that the true average delivery time was greater than 25 minutes. How would he make this decision? Tony also realized that there were three components that could affect pizza delivery times: the preparation time, the waiting time for an available driver, and the travel time to deliver the pizza to the customer. Tony hoped that he had collected sufficient data to allow him to determine how he might improve the delivery operation by reducing delivery time.
 

Assignment
Tony has asked you for some assistance in interpreting the data he has collected. In particular, he needs to know if the true average delivery time for Tony’s Pizza is greater than 25 minutes. Use the data in the file pizza.jmp to answer his questions. A description of this data set is given in the data description section. Also examine the data for further information that might help Tony in making his decision about the 29 minute delivery guarantee and improving his pizza delivery service. The case questions will assist you in your analysis of the data. Use important details from your analysis to support your recommendation.
 

Data Description
The pizza.jmp file contains the data collected by Tony Scapelli over the past month on pizza deliveries. Data are recorded for each delivery order placed in the manner depicted below.
Homework Assignment WPC 300

The variables are defined as follows:
Day: Day of the week (1=Monday, 7=Sunday)
Hour: Hours of the day (4-11 pm)
Prep. Time: Time required (in minutes) to prepare the order
Wait Time: Time (in minutes) from completing preparation of the order until a delivery
Person was available to deliver the order.
Travel Time: Time (in minutes) it took the car to reach the delivery location
Distance: Distance (in miles) from Tony’s pizza to the delivery location.

Case Questions

1. Is there sufficient evidence to conclude that the average time to deliver a pizza, once the order placed, is greater than 25 minutes? Perform an appropriate statistical test to support your conclusion (infer for the population) and attach all necessary output from JMP analysis to support your answer. [5 points]
2. Does the day of the week have an effect on delivery time? How? Perform an appropriate statistical test to support your conclusion. Attach all necessary output from JMP to support your answer. [5 points]
3. Does the time of day have an effect on delivery time? Perform an appropriate statistical test to support your conclusion. Attach necessary JMP output to support your answer. [5 points]
4. Discuss Tony Scapelli’s data design and collection. Comment on any potential problems resulting from the way in which the data were collected. Would you recommend that he collect additional data in order to better evaluate the pizza delivery service? Explain. [5 points]
5. Based on your analysis of the data, what action (or actions) would you recommend to the owners of Tony’s Pizza to improve their operations? Attach any supporting JMP output that led to your conclusion. [5 points]

Training Package B

You are required to create a training package suitable for technical personnel on the key features and services provided by different computer operating systems and hardware. Your training package should be well-structured, easy to follow and contain clear, technically accurate and appropriate detail. Specifically, it should include:

1. A technical evaluation report that:

Evaluates the structure and functions of an operating system, including memory, processor, devices, file, security, performance and error management with regards to functionality, operation and dependency.

Training Package C

You are required to create a training package suitable for non-technical personnel on network communication technology and the associated services to connect computer systems. Your training package should be well-structured, easy to follow and contain clear, technically accurate and appropriate detail.

Specifically, it should include:

1. A Microsoft® PowerPoint® style presentation that:

Explain the relationships between hardware and network addresses including their use with regards to networking devices and components.

Training Package D

You are required to create a training package suitable for technical personnel on diagnostic and troubleshooting skills to solve hardware, software and networking related issues. Your training package should be well-structured, easy to follow and contain clear, technically accurate and appropriate detail. Specifically, it should include:

A technical report that:

• Conduct and document a range of maintenance activities with regards to computer hardware and software.

The School of Communications has a legacy of excellence demonstrated by its track record of graduating the most African-American communications professionals and a growing reputation as the place for the best students who wish to study communications. Describe what has influenced your decision to make communications your academic focus and why Howard’s School of Communications will be the right environment to fulfill you academic goals?

Critical Thinking Questions 

Please answer the following 3 questions from Tools For Mindful Living Chapters 2, 3 & 4 and submit.  

1. Explain each of the 4 steps involved in the MAC Model and provide an example for each of the steps.  Please use complete sentences

2. What happens in the body physically and psychologically (emotions) when it is in sympathetic vs parasympathetic. Please be detailed and use complete sentences.  Chapter 4 talks about 3 different types of breathwork - what was your favorite and why?  Please use complete sentences.

Question 1

1 / 1 pts

Accountability is a relationship between ______________ about _____________________.

•     organizations; policy
•      bureaucracy; actions
•   people; actions
•      people; policy

Question 2

1 / 1 pts

Rule of law is the search for _____________________ to constrain and channel administrative action.

•   Political challenges
•    Fiscal accountability
•    Evolving policy problems
•   Legal boundaries

Question 3

1 / 1 pts

Politics-administration dichotomy is the collaboration between politicians and administration.

•   True
•  False

Question 4

1 / 1 pts

________________ accountability is concerned with how agencies perform their tasks.

•   Fiscal
•   Process
•    Political
•    Program

Question 5

1 / 1 pts

Americans expect – they insist- that the bureaucracy be held accountable to elected officials, but not to the people themselves.

•   True
•     False

Question 6

1 / 1 pts

More than half of local governments are ____________________ governments.

•     Special-purpose
•    Dual-service
•    Pay-as-you-go
•    Single-purpose

Question 7

1 / 1 pts

The fee structure where citizens pay for the services they get:

•   User fees
•    Bonds
•    Pay-as-you-go
•    Taxes

Question 8

1 / 1 pts

Direct tools: Government is like a vending machine into which policy makers load programs, insert money, and wait for goods and services to pop out. Examples of these include:

•   Disbursing grants, school vouchers, loan programs
•    Neither
•    Ambulance service, libraries, schools
•    Both

Question 9

1 / 1 pts

Regulation or “red tape” is one way that the government can increase its reach into our lives and also its size.

•   True
•    False

Question 10

1 / 1 pts

Entitlements are government spending to which recipients are automatically entitled by law.

•    True
•    False

Quiz Score: 10 out of 10