(Solved): PAF311 Quiz: Module 4.2 : Score for this quiz: 80 out of 80...
PAF311 Quiz: Module 4.2
Score for this quiz: 80 out of 80
Question 1
10 / 10 pts
What strategy for overcoming resistance to change might work best when the resistance is comes from a powerful group?
- a) Education
- b) Facilitation
- c) Support
- d) Negotiation
Question 2
10 / 10 pts
When resistance to an organizational change effort is due to a lack of knowledge or incorrect information, the first technique a manager should attempt is:
- a) Education and communication.
- b) Manipulation.
- c) Coercion.
- d) Negotiation.
Question 3
10 / 10 pts
Resistance to change is relatively rare and unusual.
- a) True
- b) False
Question 4
10 / 10 pts
Stress is frequently associated with or caused by:
- a) Constraints.
- b) Demands.
- c) Opportunities.
- d) All of the above.
Question 5
10 / 10 pts
What best describes the situation where an employee has job expectations that are hard to reconcile or satisfy?
- a) Role conflict
- b) Role overload
- c) Role ambiguity
- d) Leadership
Question 6
10 / 10 pts
People resist change because:
- a) Change replaces the known with the unknown and we do not like uncertainty.
- b) They might fear losing something that they already possess.
- c) They might believe that change is incompatible with the goals and interests of the organization.
- d) All of the above.
Question 7
10 / 10 pts
Leaders should expect resistance to organizational changes and develop strategies for coping with resistance.
- a) True
- b) False
Question 8
10 / 10 pts
It is important that managers and leaders understand the different advantages and disadvantages that come with each strategy for overcoming resistance to organization change.
- a) True
- b) False
Quiz Score: 80 out of 80
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