(Solved): PAF311 Quiz: Module 4.2 : Score for this quiz: 80 out of 80...

PAF311 Quiz: Module 4.2
Score for this quiz: 80 out of 80

Question 1
10 / 10 pts
What strategy for overcoming resistance to change might work best when the resistance is comes from a powerful group?

• a) Education
• b) Facilitation
• c) Support
• d) Negotiation

  
Question 2
10 / 10 pts
When resistance to an organizational change effort is due to a lack of knowledge or incorrect information, the first technique a manager should attempt is:

• a) Education and communication.
• b) Manipulation.
• c) Coercion.
• d) Negotiation.

 
Question 3
10 / 10 pts
Resistance to change is relatively rare and unusual.

• a) True
• b) False

  
Question 4
10 / 10 pts
Stress is frequently associated with or caused by:

• a) Constraints.
• b) Demands.
• c) Opportunities.
• d) All of the above.

 
Question 5
10 / 10 pts
What best describes the situation where an employee has job expectations that are hard to reconcile or satisfy?

• a) Role conflict
• b) Role overload
• c) Role ambiguity
• d) Leadership

  
Question 6
10 / 10 pts
People resist change because:

• a) Change replaces the known with the unknown and we do not like uncertainty.
• b) They might fear losing something that they already possess.
• c) They might believe that change is incompatible with the goals and interests of the organization.
• d) All of the above.

  
Question 7
10 / 10 pts
Leaders should expect resistance to organizational changes and develop strategies for coping with resistance.

• a) True
• b) False

  
Question 8
10 / 10 pts
It is important that managers and leaders understand the different advantages and disadvantages that come with each strategy for overcoming resistance to organization change.   

• a) True
• b) False

 
Quiz Score: 80 out of 80