(Solved): MGT320: Cafe Cupcake Quiz...

MGT320: Cafe Cupcake Quiz

Score for this attempt: 2.5 out of 2.5 

Question 1

0.5 / 0.5 pts

Why did Davis and Basset create and disseminate a formal handbook of policies and procedures for all business activities  to their growing chain of Cupcake  restaurants?

•   They wanted to stifle employee initiative
•   They wanted to spend more time with each cafe as their business grew
•   They wanted a way to insure consistent product quality and customer service
•   They wanted to imitate their competitors rather than differentiate themselves from Panera Bread Company or La Madeleine

 Question 2

0.5 / 0.5 pts

The formal handbook of policies and policies   led to an assistant manager at the Perimeter Mall location to refuse a large customer order because the customer ordered slight changes in regular menu items (which led to a negative  published customer tweet about the manager).

•   True
•   False

Question 3

0.5 / 0.5 pts

Which of the following are characteristics of the Owner-Manager  Program introduced by Jonathan Patel? Choose one or more answers

•   Store managers had the authority to hire new staff at their restaurants
•   Store managers could give spot bonuses to employees exhibiting exemplary service
•   Store managers had the authority to conduct promotions at their restaurants
•   Store managers could freely change the menu to include hamburgers, pizza, or fried chicken for dinner 

Question 4

0.5 / 0.5 pts

Recent   satisfaction survey as well as Glassdoor. com postings by front-line employees and managers revealed which of the following:

•   Store managers believe that they can easily meet restaurant demands and have time to complete all tasks and duties 
•   Frontline employees believe that all--if not most--store managers adhere to training and policies laid out in the handbook
•   Virtually all frontline employees strongly believe that "quality and service standards have been clearly articulated" at Cupcake restaurants
• . Store managers feel overworked and underpaid 

Question 5

0.5 / 0.5 pts

Why does Jonathan Patel  disagree with the leadership team's plan to grow more rapidly and add more restaurant locations   nationally? 

• He believed that the current Human Resource Management systems are too informal and uncoordinated to serve a national chain of restaurants
•   He wanted to add more high-fat foods to attract more customers before expanding nationally
•   He believed that they should expand the direct business first before adding more cafe locations
•   He feared that customers outside the South would reject Southern comfort food as being too unhealthy