COM263

ELEMENTS OF INTERCULTURAL COMMUNICATION

Lesson 12 Final Exam

1  of 25
Denotation is a word's:
 

• emotional definition.
• dictionary definition.
• code. 
• referent.

Question
2  of 25
Jill is very angry about not receiving her child's birthday present from the store on time, as requested. She goes to the store and verbally attacks the salesperson with threats, insults, and profanity. This unethical strategy is: 

• requesting. 
• persuasion. 
• coercive. 
• collaborating.

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3  of 25
Tatemae is your:

•  private self.
•  public self.
•  honne.
•  face-saving technique.

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4  of 25
Our personal zone is

•  12 feet or more.
•  1.5 to 4 feet.
•  4 feet to 12 feet.
•  Our physical body to 1.5 feet.

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5  of 25
Negotiation is the practice of assessing a culture by its own standards, rather than comparing it to the standards of your own culture.

•  True
•  False

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6  of 25
Conflict is unnatural.

•  True
•  False

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7  of 25
Nonverbal communication includes all of the following EXCEPT

•  gestures.
•  sign language.
•  smell.
•  silence.

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8  of 25
Joy, distress, anger, fear, surprise and disgust are all:

•  Secondary emotions.
•  Primary emotions.
•  Positive emotions.
•  Negative emotions.

Question
9  of 25
McKay doesn't know that he sways back and forth when he gives a public speech. Which quadrant of the "Dimensions of Self" does this habit illustrate?

•  The second quadrant
•  The fourth quadrant
•  The first quadrant
•  The third quadrant

Question
10  of 25
A theory in which people peel away layers in their quest to get to know one another is:

•  Social Penetration Theory.
•  Uncertainty Reduction Theory.
•  Malow's Hierarchy of Needs.
•  Dimensions of Self Theory.

Question
11  of 25
The ability to interact with people from different cultures, treating them with respect and acknowledging them as individuals is/are:

•  cultural confidence.
•  cultural values.
•  cultural competence.
•  cultural knowledge.

Question
12  of 25
According to Tom Bruneau, in Western societies time is equated with:

•  power.
•  money.
•  speed.
•  patience.

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13  of 25
Techniques for building cultural competence include:

•  evaluating strategies
•  selecting the appropriate strategies.
•  connecting new information to the old.
•  all of the above.

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14  of 25
Eye contact serves to:

•  give turn-taking signals.
•  establish rapport.
•  convey intimidation.
•  all of the above.

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15  of 25
A military member stating they pledge to uphold the Constitution during their enlistment ceremony is an example of a ___________________ statement.

•  dictionary
•  denotative
•  commissive
•  dynamic

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16  of 25
High context cultures:

•  are outcome oriented.
•  seek a tangible solution.
•  prefer a non-confrontational approach to conflict.
•  all of the above.

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17  of 25
The statement "Both politicians are terrible options" is an example of a:

•  Thought
•  Feeling
•  Need
•  Observation

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18  of 25
When two people from separate cultures come together in a long-term relationship they create a:

•  tatemae.
•  interdependent culture.
•  honne.
•  third culture.

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19  of 25
____________________ helps regulate conversational flow, communicates intensity, and conveys meaning.

•  Volume
•  Pitch
•  Rate
•  Verbal fillers

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20  of 25
When communicating emotions, it is helpful to be?

•  Vague
•  Specific
•  Simplistic
•  Passive

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21  of 25
After spending 25 years in Taiwan, Javiar is finally coming back to the United States. Upon entering the United States he feels?

•  Reverse culture shock
•  Cultural Shock
•  Emotional incongruence
•  Adaptation

Question
22  of 25
The more we are exposed to someone, the more likely we are to view that person positively.

•  True
•  False

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23  of 25
Leaders:

•  set direction.
•  develop a future.
•  motivate.
•  all of the above.

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24  of 25
The self-talk of intrapersonal communication is your: 

• inner quietness.
•  inner monologue.
•  Looking Glass Self.
•  self-talk.
•  

Question
25  of 25
Verbal communication refers to all of the following EXCEPT?

•  Sign language
•  Spoken language
•  Gestures
•  Written language