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(Solved): Com259 lesson 4 quiz Total score: 25 out of 25, 100%...

Com259 Lesson 4 Quiz

Total score: 25 out of 25, 100%


1 of 25

Artifacts This type of nonverbal communication involves clothing and jewelry.

2 of 25
Which of the following is the best alternative to the directive "File this!"?

  • "Can you please file this if you have time?"
  • "I know you are busy but can you file this? The personnel manager wants to keep this project organized."
  • "Which file should this go in? When you know that, file it."
  • "When you get around to it, can you please file this?"

3 of 25
Regulators :  ___________________

4 of 25
Why must communicators be concerned with intimate, personal, social, and public zones in communication?

  • People differ according to their tolerance for space, so when a communicator violates the rules of personal space as dictated by these zones, she/he may offend others.
  • There is not much to be concerned about because most people have the same personal space tolerances.
  • Intimate space and personal space are of no concern in the business context; only social and public zones merit attention.
  • These zones dictate appropriate parking places.

5 of 25
The four spatial communication zones are intimate, personal, semi personal, and social.

  • True
  • False

6 of 25
Chronemics : _________________________

7 of 25
Which element in a message deals with how the sender feels about the receiver and the consequences of that feeling for future interactions?

  • Content
  • Nonverbal communication
  • Relational
  • Interpretive

8 of 25
Kinesics is the study of __________ in communication.

  • words
  • space
  • paralanguage
  • body movements and gestures

9 of 25
Verbal communication is more difficult to control than nonverbal communication.

  • True
  • False

10 of 25
The three functions of organizational messages are task, maintenance, and human relations.

  • True
  • False

11 of 25
Illustrators : ________________________

12 of 25
A student at the library spreading his papers, books, backpack, and jacket across a table is demonstrating territoriality.

  • True
  • False

13 of 25
displays : ________________________
14 of 25
Emblems : ________________________
15 of 25
Kinesics : ________________________

16 of 25
Adaptors : ________________________

17 of 25
Proxemics : ________________________

18 of 25
Oculesics is another word for eye behavior.

  • True
  • False

19 of 25
How does accumulating situational knowledge about an organization's use of space, office design, and dress code help you become more strategic in your communication?

  • This knowledge reveals few details about those in charge.
  • This knowledge helps the communicator to take into account the organization's culture and climate when constructing messages.
  • This knowledge helps the communicator get promoted.
  • Because these nonverbal issues are so subjective, all a communicator can really do is guess what is appropriate and what is not.

20 of 25
What is one thing that influences your perception when you interact with another person?

  • The other person's perceptions
  • Attitude toward that person
  • The other person's communication style
  • Situational anxiety

21 of 25
Mutual understanding with disagreement translates into which of the following?

  • "We understand each other and agree on the issue."
  • "We don't understand each other and don't agree on the issue."
  • "We understand each other but disagree on the issue."
  • "We don't understand each other but really agree on the issue."

22 of 25
Paralanguage is the use of __________ in communication.

  • words
  • vocal qualities
  • emotions
  • language

23 of 25
Which environmental factors must a person take into account when setting effective oral communication goals?

  • The communicator needs a good fit among workspace, design, and dress to project a capable, businesslike image.
  • The communicator is wise to work for a company that provides ample office space and has no dress code.
  • The communicator shouldn't worry about the environment as long as the communicator is happy.
  • Workspace, design, and dress are merely parts of the overall communication climate.

24 of 25
Oculesics : ________________________________________

25 of 25
The personal bubbles mentioned in the textbook fluctuate depending on which factors?

  • The situation and the people one is communicating with
  • The personality and mood of the communicators
  • The communication style of the interactants
  • The gender and ethnic background of both the interactants

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