(Solved): COM 259 FINAL EXAM Submitted May 2 at 11:20pm Scored 100%...

COM 259 FINAL EXAM

Submitted May 2 at 11:20pm

Scored 100%

Question

1  of 50

Which communication skill needed for excellence in an information agency concerns employees being made to feel that they can make a difference in their companies?

•  Versatility
•  Vision
•  Sensitivity
•  Creative insight

Question

2  of 50
For communication to be truly effective, it must be interactive. Which of the following best describes this concept?

•  Communication should always occur over an interactive television.
•  Effective communication should always involve each person listening and responding to the other(s).
•  One person always speaks while the other person listens.
•  This refers to the physical process of organizing elements of the message for transmission.

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3  of 50
What is/are the primary result(s) of communication failure in the business context?

•  Loss of morale
•  Decreased productivity
•  Inefficiency
•  All of the above

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4  of 50
Why is the process of establishing shared organizational values difficult?

•  Each person has his/her own personal value system to guide behavior.
•  Organizations are so diverse that it is almost impossible to get all members to have the same values.
•  Values are established over a long period of time, which makes the process of determining them difficult.
•  Values are temporary and therefore can never be accurately assessed.

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5  of 50
What three processes can organizations use to determine shared values?

•  A list created by upper management, focus groups, and employee questionnaires
•  Focus groups, consultants, and employee questionnaires
•  Consultants, public relations specialists, and a list created by upper management
•  Focus groups, consultants, and public relations specialists

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6  of 50
Maintaining candor, avoiding deception, keeping messages accurate, and maintaining consistent behavior are some guidelines for sustaining

•  communication values.
•  political behavior.
•  ethical communication.
•  goal directed behavior.

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7  of 50
Goals for communication should be

•  positive, vague, and flexible.
•  specific, positive, and fixed.
•  general, high, and flexible.
•  specific, high, and flexible.

Question

8  of 50
To know how an organization strategically distributes power, resources, and rewards in its daily functions is to understand its

•  goals.
•  competition.
•  politics.
•  group processes.

Question

9  of 50
Communication competence means

•  knowing the rules of the organization.
•  communicating the right message appropriately and effectively by choosing the appropriate message channel.
•  tricking people into thinking you know what you are talking about.
•  using the appropriate message.

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10  of 50
Why is understanding communication anxiety so important to the strategic communication process?

•  Communicating effectively with even the slightest amount of anxiety is discouraged.
•  Having any amount of communication anxiety will prevent a person from becoming a strategic communicator.
•  Managing anxiety is not as important as identifying the source of the anxiety.
•  Learning how to manage anxiety in different contexts greatly enhances a person's ability to develop effective communication strategies.

Question

11  of 50
While diversity in the workplace is a positive factor, _________is always negative.

•  specialized language
•  conflict
•  discrimination
•  intercultural communication

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12  of 50
George has very negative preconceptions about certain groups of people, various activities, and specific locations in town. George is functioning out of his __________, which are negative stereotypes.

•  prejudices
•  discrimination
•  ethnographies
•  preconceived perceptions

Question

13  of 50
When using the proper terms to identify people who are members of different groups,_________ promotes positive communication and provides insights into others' perspectives.

•  sensitivity
•  prejudicial meaning
•  awareness
•  stereotyping behavior

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14  of 50
Of the following suggestions for improving intercultural communication, which was NOT mentioned in the text?

•  Understand your own perspectives.
•  Respect others' perspectives.
•  Always acknowledge weakness in your home culture.
•  Act in ways that ensure conflict stemming from diversity produces positive results.

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15  of 50
Total knowledge and complete understanding of another culture is

•  common if the cultures are similar in religious beliefs.
•  impossible.
•  needed for successful communication to occur.
•  damaging to a person's self perspective.

Question

16  of 50
Which of the following characteristics will NOT result in positive communication behavior among culturally diverse people?

•  Identifying the sites of conflict
•  Analyzing oneself, the event, and the context
•  Passively communicating in a noninteractive style
•  Understanding and prioritizing agenda items for both parties

Question

17  of 50
Where differences in communication occur and when expectations differ amongcommunicators, which of the following is/are likely to occur?

•  Misunderstandings
•  Communication conflict
•  Frustration
•  All of the above

Question

18  of 50
Which element in a message deals with how the sender feels about the receiver and with the consequences of that feeling on future interactions?

•  Content
•  Nonverbal communication
•  Relational
•  Interpretive

Question

19  of 50
Which of the following influences your perception when you interact with another person?

•  The other person's perceptions
•  Attitude toward that person
•  The other person's communication style
•  Situational anxiety

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20  of 50
Proxemics is the use of __________ in communication.

•  time
•  culture
•  facial expressions
•  space

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21  of 50
Why must communicators be concerned with intimate, personal, social, and public zones in communication?

•  People differ according to their tolerance for space so when a communicator violates the rules of personal space as dictated by these zones, she/he may offend others.
•  There is not much to be concerned about because most people have the same personal space tolerances.
•  Intimate space and personal space are of no concern in the business context; only social and public zones merit attention.
•  These zones dictate parking places.

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22  of 50
How does accumulating situational knowledge about an organization's use of space, office design, and dress code help a person become more strategic in his/her communication?

•  This knowledge reveals few details about those in charge.
•  This knowledge will help the communicator to take into account the organization's culture and climate when constructing messages.
•  This knowledge will help the communicator get promotions.
•  Because these nonverbal issues are so subjective, all a communicator can do is guess what is appropriate and what is not.

Question

23  of 50
Which environmental factors must a person take most into account in setting effective oral communication goals?

•  The communicator needs a good fit of workspace, design, and dress to project a capable, businesslike image.
•  The communicator is wise to work for a company that provides ample office space and has no dress code.
•  It does not matter what others think as long as the communicator is happy.
•  Workspace, design, and dress are merely parts of the overall communication climate.

Question

24  of 50
Paralanguage is the use of __________ in communication.

•  words
•  vocal qualities
•  emotions
•  language

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25  of 50
Kinesics is the study of __________ in communication.

•  words
•  space
•  paralanguage
•  body movements and gestures

Question

26  of 50
Mutual understanding with disagreement translates into which of the following statements?

•  "We understand each other and agree on the issue."
•  "We don't understand each other and don't agree on the issue."
•  "We understand each other but disagree on the issue."
•  "We don't understand each other but really agree on the issue."

Question

27  of 50
Which of the following is the best alternative to the directive "File This!"?

•  "Can you please file this if you have time?"
•  "I know you are busy, but can you file this? The personnel manager wants to keep the project organized."
•  "Which file should this go in When you know that, file it."
•  "When you get around to it, can you please file this?"

Question

28  of 50
The personal bubbles mentioned in the textbook fluctuate depending on which factors?

•  The situation and the people with whom one is communicating
•  The personality and mood of the communicators
•  The communication style of the interactants
•  The gender and ethnic background of both the interactants

Question

29  of 50
Which of the following is NOT one of the general purposes for a presentation mentioned in the textbook?

•  To inform
•  To persuade
•  To motivate
•  To critique

Question
30  of 50
When a speaker gains information about the audience's needs, he/she should consider which of the following characteristics?

•  Demographic variables
•  Audience attitudes toward the subject
•  Knowledge level
•  All of the above

Question

31  of 50
According to the textbook, the three functions of an introduction are

•  to entertain, preview purpose, and motivate.
•  to orient, motivate, and build rapport.
•  to build credibility, review main points, and provide a closing thought.
•  to motivate, entertain, and celebrate.

Question

32  of 50
Which outline should speakers use during an actual presentation?

•  Topic outline
•  Speaker's outline
•  Complete sentence outline
•  Working outline

Question

33  of 50
To minimize anxiety before giving a presentation, one should

•  practice only in front of a mirror.
•  drink a lot of caffeine.
•  plan, prepare, and practice.
•  realize that most people do not share a common fear of public speaking.

Question

34  of 50
An effective delivery style is

•  conversational, indirect, obtrusive, and intelligible.
•  intelligible, conversational, direct, and unobtrusive.
•  entertaining, conversational, indirect, and unobtrusive.
•  intelligible, indirect, unobtrusive, and memorized.

Question

35  of 50
What function does a presentation serve when it relays data on the status quo, new ideas, new directions, or proposed changes?

•  Shaping perceptions
•  Setting agendas
•  Sharing perceptions
•  Providing information

Question

36  of 50
What function does an informative presentation serve when it helps others to establish priorities, order their goals, or put ideas in context?

•  Shaping perceptions
•  Setting agendas
•  Sharing information
•  Persuading

Question

37  of 50
What type of informative presentation addresses "why" questions?

•  Demonstration
•  Explanation
•  Description
•  Instructional

Question

38  of 50
What is one of the most common mistakes made by beginning speakers regarding their listeners?

•  Assuming that each audience needs a different speech
•  Assuming that the same speech can be given to different audiences
•  Assuming that each speech requires different supporting material
•  Assuming that each presentation requires different visual aids

Question

39  of 50
In adapting to listeners, speakers must take into account the __________ levels of the audience.

•  knowledge, acceptance, and interest
•  acceptance, rejection, and intelligence
•  knowledge, size, and range
•  acceptance, size, and rejection

Question

40  of 50
When a speaker is trying to promote change, he/she attempts to __________ the listeners' thoughts or behaviors.

•  motivate
•  distinguish
•  manipulate
•  redirect

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41  of 50
What are the three typical formats for persuasive presentations?

•  Motivation sessions, briefings, and reports
•  Briefings, proposals, and meetings
•  Sales, proposals, and motivational sessions
•  Sales, meetings, and reports

Question

42  of 50
How does learning about Maslow's hierarchy of needs help a speaker to be more persuasive?

•  Identifying needs helps the speaker to discover the audience members' opinion leaders.
•  Identifying needs uncovers the listeners' perspective.
•  Identifying needs allows the speaker to increase credibility.
•  Identifying needs helps the speaker to understand what motivates a listener.

Question

43  of 50
In all public speaking situations, it is important to do which of the following?

•  Analyze the audience demographics
•  Identify the reasons for the audience's presence
•  Understand the organizational culture and environmental dynamics
•  All of the above

Question

44  of 50
Researchers have estimated that __________ of the typical employee's workday is spent communicating and __________ of this time is spent listening.

•  25%; 25%
•  50%; 25%
•  50%; 45%
•  45%; 30%

Question

45  of 50
Listening is a(n) __________ process whereas hearing is a(n) __________ process.

•  voluntary, automatic
•  typical, atypical
•  passive, active
•  automatic, voluntary

Question

46  of 50
Competence and excellence are demonstrated in the workplace through good __________ skills.

•  speaking
•  writing
•  listening
•  speaking and listening

Question

47  of 50
Probing questions

•  allow freedom and choice in the response.
•  obtain a short, specific response.
•  obtain an expected response implied in the question.
•  get the speaker to elaborate on the topic.

Question

48  of 50
What are the three Ds that inhibit listening?

•  Distraction, disorientation, and defensiveness
•  Defensiveness, deadlines, and deluges
•  Distraction, defensiveness, and deadlines
•  Disco, dead, and dive

Question

49  of 50
What is the primary difference between maintenance messages and human relations messages?

•  Maintenance messages seek to make others accomplish goals whereas human relations messages politely ask others to do so.
•  Maintenance messages provide support for people who perform tasks within the organization whereas human relations messages promote a worker's personal development.
•  Maintenance messages are sent to janitors whereas human relations messages go to personnel.
•  Maintenance messages politely ask the employee to do something whereas human relations messages tell the employee to "just do it."

Question

50  of 50
Which of the following is TRUE about proxemics?

•  Your physical proximity to coworkers and clients does not affect your communication effectiveness.
•  It refers to the zone where people interact at the closest distance.
•  Personal space is a function of the individual's need for personal space and actual distance measured in feet and inches.
•  It describes the study of personal space, which is the distance between communicators.