(Solved): BUS 384 : Chapter 1 Test : submitted 25 May : Scored 100% ...

BUS 384 : Chapter 2 Test 

Scored 100%

 submitted 25 May

In an assembly line of a factory that makes gears, it takes fifteen minutes to complete a drilling operation using a lathe. The duration of this operation is called _____.

• a. delay time     
• b. queue time    
• c. processing time     
• d. standard time

Dextron, a privately owned computer technology company, provides a wide range of customized laptops to suit the needs of students, corporate professionals, and small business owners. In this case, Dextron's ability to provide a wide range of customized laptops to suit its customers' needs best describes _____.

• a. volume flexibility    
• b. design flexibility    
• c. budget variance    
• d. manufacturing yield

The ability of an organization to respond quickly to changes in the quantity and type of demand is called _____.

•  a. utility    
•  b. reliability    
•  c. demand variability    
•  d. volume flexibility

The time required to ramp up to an increased production output level in response to a surge in the sales of a product is a measure of _____.

•  a. budget variance    
•  b. volume flexibility    
•  c. product recalls    
•  d. service upset

A paint manufacturing company has three factories located in France, Germany, and Spain. The productivity data of the factories are as follows:

Based on the productivity analysis of all the factories, the productivity of the factory in:

• a. Germany is lower than that of the factory in Spain.    
• b. Spain is higher than that of the factory in France.    
• c. France is higher than that of the factory in Spain.    
• d. France is lower than that of the factory in Germany

The table below shows the data for the number of pair of shoes produced and the cost incurred by Fancy Trends Inc. for the year 2015?

Based on the given data, the productivity of Fancy Trends Inc. for the year 2015 is _____.

•  a. 1 pair/USD    
• b. 1.39 pairs/USD    
•  c. 2 pairs/USD    
•  d. 2.46 pairs/USD

_____ is the ability to provide goods and services to customers with minimum waste and maximum utilization of resources.

• a. Operational efficiency    
•  b. Volume flexibility    
•  c. Reliability    
•  d. Sustainability

_____ include environmental measures such as energy consumption and recycling and other resource conservation activities. 

• a. Operation efficiency measures    
• b. Innovation and learning measures    
• c. Sustainability measures    
• d. Financial measures

In the context of the triple bottom line (TBL), which of the following is a performance measure of economic sustainability?

•  a. Fines for environmental violations    
•  b. Corporate ethics and governance    
•  c. Revenue from new goods and services    
•  d. Measures of perceived value

Which of the following performance perspectives in the balanced scorecard model includes the percent of sale from new goods and services?

• a. The financial perspective    
•  b. The innovation perspective    
•  c. The learning perspective    
•  d. The customer perspective    

Which of the following performance perspectives in the balanced scorecard model includes measures such as productivity, flow time, and asset utilization?

• a. The financial perspective    
• b. The customer perspective    
•  c. The innovation and learning perspective    
•  d. The internal perspective

Quality measures the degree to which the output of a process conforms to the management's expectations and requirements.

•   a. True
•   b. False

With interlinking models, managers can objectively make internal decisions that impact external outcomes.

•   a. True
•   b. False

In the context of the analytics in operations management, it costs three to five times more to keep an existing customer than acquire a new customer.

•   a. True
•   b. False

In the context of the value chain model, fewer resources are needed to achieve performance goals when "information replaces assets."

•   a. True
•   b. False

In the context of the value chain model, when "information replaces assets," the costs increase.

•   a. True
•   b. False

    _________ is the willingness to help customers and provide prompt recovery to service upsets.

Key measures of innovation and learning include  ___________  __________

 
In the context of the triple bottom line,  _________    ________________  measures include corporate ethics and governance.

The quantitative modeling of cause-and-effect relationships between external and internal performance criteria is called  __________