(Solved): 19. Understanding The Essential Relationship Between Customers And The CRM Concepts: A. Involves An ...
19. Understanding the essential relationship between customers and the CRM concepts:
a. Involves an organization focusing on transsectional marketing
b. Involves hunting for customers and offering them a better value proposition
c. Involves viewing the customer as being independent, and that he/she can go anywhere they like
d. Involves seeing relationship marketing as being based on cooperation, and making the customer a part of the business.