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(Solved): 19. Understanding The Essential Relationship Between Customers And The CRM Concepts: A. Involves An ...

19. Understanding the essential relationship between customers and the CRM concepts:

a. Involves an organization focusing on transsectional marketing

b. Involves hunting for customers and offering them a better value proposition

c. Involves viewing the customer as being independent, and that he/she can go anywhere they like

d. Involves seeing relationship marketing as being based on cooperation, and making the customer a part of the business.

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Customer relationship Management is an approach to mange the current customers in a way where that organisation can srve them better services and can treat them as on most priority for their organisat

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