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(Solved): 18. CRM Systems Does/is Not: A. Collect And Manage Potential Leads B. Manage Customer Relationships ...

18. CRM systems does/is not:

                a. Collect and manage potential leads

                b. Manage customer relationships by putting customer data ail in one place

                c. Seek to improve customer relationships and find trends in customer interactions

d. Best implemented with Spreadsheets and coordinated email communications that implement customer communication rules

                e. None of the above (Does all of the above)

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