(Solved): PAF 311 Quiz: Module 6.1 : Score for this quiz: 80 out of 80...

Quiz: Module 6.1

Score for this quiz: 80 out of 80

Submitted Apr 14 at 6:56am

This attempt took 16 minutes.

Question 1

10 / 10 pts

Which of the following is a strategy for overcoming barriers to communication?

•   Using feedback
•    Constraining emotions
•    Listening actively
•    All of the above

 Question 2

10 / 10 pts

A channel is:

•   Translating a received message.
•   An unofficial means of communication.
•   Checking in to see how successfully a message has been transferred.
•   The medium by which a message travels.

Question 3

10 / 10 pts

A barrier to effective communication occurring when information is deliberately manipulated to make it appear more favorable to the receiver is:

•   Jargon.
•   Information overload.
•   Filtering.
•   Selective perception.

 Question 4

10 / 10 pts

A grapevine sometimes refers to:

•   Translating a received message.
•   An unofficial means of communication.
•    Checking in to see how successfully a message has been transferred.
•   The medium by which a message travels.

Question 5

10 / 10 pts

Decoding refers to:

•   Translating a received message.
•   An unofficial means of communication.
•   Checking in to see how successfully a message has been transferred.
•   The medium by which a message travels.

Question 6

10 / 10 pts

A barrier to effective communication that consists of using highly technical or language specific to a particular industry or organization is:

•  Jargon
•   Information overload
•   Selective perceptions
•   Verbal intonation

 Question 7

10 / 10 pts

Individuals have finite capacity for processing information. Information overload might occur when an employee has more information than they are capable of processing.

•   True
•   False

Question 8

10 / 10 pts

What term describes the emphasis someone gives to their spoken words or phrases?

•  Verbal intonation
•   Body language
•   Verbal configurations
•   Contortionism