(Solved): COM 259 Lesson 2 Quiz ...

COM 259 Lesson 2 Quiz 

Question
1 of 25
Atitudes A person’s leaned likes and dislikes
1 out of 1
Correct!!

Question
2 of 25

While diversity in the workplace is a positive factor, _________is always negative.

• specialized language
• conflict
• discrimination
• intercultural communication

Question
3 of 25
Of the following suggestions for improving intercultural communication, which was NOT mentioned in
the textbook?

• Understand your own perspectives.
• Respect others' perspectives.
• Always acknowledge weakness in your home culture.
• Act in ways that ensure conflict stemming from diversity produces positive results.

Question
4 of 25
The four areas of strategic communication are goal setting, situational knowledge, communication competence, and presentational style.

• True
• False

Question
5 of 25
Goals for communication should be

• positive, vague, and flexible.
• specific, positive, and fixed.
• general, high, and flexible.
• specific, high, and flexible.

Question
6 of 25
To know how an organization strategically distributes power, resources, and rewards in its daily functions is to understand its

• goals.
• competition.
• politics.
• group processes.

.
Question
7 of 25
Having a complete knowledge of diverse cultures is possible.

• True
• False

Question
8 of 25
Communication competence means

• knowing the rules of the organization.
• communicating the right message appropriately and effectively by choosing the appropriate message channel.
• tricking people into thinking you know what you are talking about.
• using the appropriate message.

Question
9 of 25
Where differences in communication occur and when expectations are different between communicators, which of the following is/are likely to occur?

• Misunderstandings
• Communication conflict
• Frustration
• All of the above

Question
10 of 25
Values A person’s deep cultural assumptions that affect all areas of life
1 out of 1
Correct!!

Question
11 of 25
Which of the following characteristics will NOT result in positive communication behavior between culturally diverse people?

• Identifying the sites of conflict
• Analyzing oneself, the event, and the context
• Passively communicating in a noninteractive style
• Understanding and prioritizing agenda items for both parties

Question
12 of 25
Jargon The linguistic shorthand used by people in a particular trade or profession
1 out of 1
Correct!!

Question
13 of 25
Most speakers are anxious in at least some situations.

• True
• False

Question
14 of 25
The ability to communicate both appropriately and effectively with other people is referred to as adaptive learning.

• True
• False

Question
15 of 25
The Cultural Communication Conflict Triangle assumes that communication is constantly in flux.

• True
• False

Question
16 of 25
Beliefs A person’s judgments about right and wrong
1 out of 1
Correct!!

Question
17 of 25
Why is having an understanding of communication anxiety an important component of the strategic communication process?

• Communicating effectively with even the slightest amount of anxiety is discouraged.
• Having any amount of communication anxiety will prevent a person from becoming a strategic communicator.
• Managing anxiety is not as important as identifying the source of the anxiety.
• Learning how to manage anxiety in different contexts greatly enhances a person's ability to develop effective communication strategies.

Question
18 of 25
Improving communication flexibility and tolerance for ambiguity enhances communication competence.

• True
• False

Question
19 of 25
Cross cultural Communication Communication between two culture
1 out of 1
Correct!!

Question
20 of 25
What three processes can organizations use to determine shared values?

• A list created by upper management, focus groups, and employee questionnaires
• Focus groups, consultants, and employee questionnaires
• Consultants, public relations specialists, and a list created by upper management
• Focus groups, consultants, and public relations specialists

Question
21 of 25
Total knowledge and complete understanding of another culture is

• common if the cultures are similar in religious beliefs.
• impossible.
• needed for successful communication to occur.
• damaging to a person's self perspective.

Question
22 of 25
Maintaining candor, avoiding deception, keeping messages accurate, and maintaining consistent behavior are some guidelines for sustaining

• communication values.
• political behavior.
• ethical communication.
• goal directed behavior.

Question
23 of 25
When using the proper terms to identify people who are members of different groups, _________ promotes positive communication and provides insights into others' perspectives.

• sensitivity
• prejudicial meaning
• awareness
• stereotyping behavior

Question
24 of 25
George has very negative preconceptions about certain groups of people, various activities, and specific locations in town. George is functioning out of his __________, which are negative stereotypes.

• prejudices
• discrimination
• ethnographies
• preconceived perceptions
   

Question
25 of 25
Values and ethics are always the same.

• True
• False