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COM 259 Lesson 2 Quiz 

Question
1 of 25
Atitudes A person’s leaned likes and dislikes
1 out of 1
Correct!!

Question
2 of 25

While diversity in the workplace is a positive factor, _________is always negative.

  • specialized language
  • conflict
  • discrimination
  • intercultural communication

Question
3 of 25
Of the following suggestions for improving intercultural communication, which was NOT mentioned in
the textbook?

  • Understand your own perspectives.
  • Respect others' perspectives.
  • Always acknowledge weakness in your home culture.
  • Act in ways that ensure conflict stemming from diversity produces positive results.


Question
4 of 25
The four areas of strategic communication are goal setting, situational knowledge, communication competence, and presentational style.

  • True
  • False


Question
5 of 25
Goals for communication should be

  • positive, vague, and flexible.
  • specific, positive, and fixed.
  • general, high, and flexible.
  • specific, high, and flexible.


Question
6 of 25
To know how an organization strategically distributes power, resources, and rewards in its daily functions is to understand its

  • goals.
  • competition.
  • politics.
  • group processes.

.
Question
7 of 25
Having a complete knowledge of diverse cultures is possible.

  • True
  • False


Question
8 of 25
Communication competence means

  • knowing the rules of the organization.
  • communicating the right message appropriately and effectively by choosing the appropriate message channel.
  • tricking people into thinking you know what you are talking about.
  • using the appropriate message.


Question
9 of 25
Where differences in communication occur and when expectations are different between communicators, which of the following is/are likely to occur?

  • Misunderstandings
  • Communication conflict
  • Frustration
  • All of the above


Question
10 of 25
Values A person’s deep cultural assumptions that affect all areas of life
1 out of 1
Correct!!


Question
11 of 25
Which of the following characteristics will NOT result in positive communication behavior between culturally diverse people?

  • Identifying the sites of conflict
  • Analyzing oneself, the event, and the context
  • Passively communicating in a noninteractive style
  • Understanding and prioritizing agenda items for both parties


Question
12 of 25
Jargon The linguistic shorthand used by people in a particular trade or profession
1 out of 1
Correct!!


Question
13 of 25
Most speakers are anxious in at least some situations.

  • True
  • False


Question
14 of 25
The ability to communicate both appropriately and effectively with other people is referred to as adaptive learning.

  • True
  • False


Question
15 of 25
The Cultural Communication Conflict Triangle assumes that communication is constantly in flux.

  • True
  • False


Question
16 of 25
Beliefs A person’s judgments about right and wrong
1 out of 1
Correct!!


Question
17 of 25
Why is having an understanding of communication anxiety an important component of the strategic communication process?

  • Communicating effectively with even the slightest amount of anxiety is discouraged.
  • Having any amount of communication anxiety will prevent a person from becoming a strategic communicator.
  • Managing anxiety is not as important as identifying the source of the anxiety.
  • Learning how to manage anxiety in different contexts greatly enhances a person's ability to develop effective communication strategies.


Question
18 of 25
Improving communication flexibility and tolerance for ambiguity enhances communication competence.

  • True
  • False

Question
19 of 25
Cross cultural Communication Communication between two culture
1 out of 1
Correct!!

Question
20 of 25
What three processes can organizations use to determine shared values?

  • A list created by upper management, focus groups, and employee questionnaires
  • Focus groups, consultants, and employee questionnaires
  • Consultants, public relations specialists, and a list created by upper management
  • Focus groups, consultants, and public relations specialists


Question
21 of 25
Total knowledge and complete understanding of another culture is

  • common if the cultures are similar in religious beliefs.
  • impossible.
  • needed for successful communication to occur.
  • damaging to a person's self perspective.


Question
22 of 25
Maintaining candor, avoiding deception, keeping messages accurate, and maintaining consistent behavior are some guidelines for sustaining

  • communication values.
  • political behavior.
  • ethical communication.
  • goal directed behavior.


Question
23 of 25
When using the proper terms to identify people who are members of different groups, _________ promotes positive communication and provides insights into others' perspectives.

  • sensitivity
  • prejudicial meaning
  • awareness
  • stereotyping behavior


Question
24 of 25
George has very negative preconceptions about certain groups of people, various activities, and specific locations in town. George is functioning out of his __________, which are negative stereotypes.

  • prejudices
  • discrimination
  • ethnographies
  • preconceived perceptions
     

Question
25 of 25
Values and ethics are always the same.

  • True
  • False


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