(Solved): BUS 384 Test 7 Submitted June 5 2020 ...

BUS 384  Test 7  

Submitted June 5 2020 

Scored 100 %

Which of the following is true of flow shop processes?

•  a. They produce low volumes of custom goods and services.    
•  b. They are large-scale, customized initiatives with wide variations in tasks.    
• c. They have high setup or changeover time.    
• d. They are organized around a fixed sequence of activities and process steps. 

   
_____ are generally produced and delivered as one of a kind or in small quantities, and are designed to meet specific customers' specifications.

•  a. Fixed goods    
•  b. Make-to-order goods    
•  c. Make-to-stock goods    
• d. Standard goods

Which of the following statements is true of a process map?

•  a. It distorts the boundaries of a process.    
•  b. Including non-value-added activities in a process map is one of the important responsibilities of operations managers.    
•  c. It documents how work either is or should be accomplished.    
•  d. Adding multiple approval requirements for all transactions in a process map is a crucial part in the creation of the process map.

Non-value-added activities in a process design can be eliminated by:

•  a. using value stream mapping.    
•  b. limiting the throughput of all processes.    
•  c. adding multiple approval requirements for all transactions.    
•  d. increasing process boundaries.

Which of the following is a difference between flow shops and job shops?

•  a. Unlike flow shops, job shops require little or no setup time.    
•  b. Unlike flow shops, job shops are organized around a fixed sequence of process steps.    
•  c. Unlike flow shops, job shops require frequent machine changeovers and delays.    
•  d. Unlike flow shops, job shops produce many large-volume goods and services.

An automobile emissions testing center has six inspectors and tests 50 vehicles per hour. Each inspector can inspect 12 vehicles per hour. How many inspectors would the center require to have a target utilization of 90 percent? Round your answer up to the next whole number.

•  a. Two    
•  b. Three    
•  c. Seven    
•  d. Five

An automobile emissions testing center has three inspectors and tests 35 vehicles per hour. What should the service rate be in order to achieve a target utilization of 95 percent?

• a. More than 1 but less than or equal to 5 vehicles per hour    
• b. More than 5 but less than or equal to 10 vehicles per hour    
• c. More than 10 but less than or equal to 15 vehicles per hour    
• d. More than 15 but less than or equal to 20 vehicles per hour

What is the implied service rate per service counter employee at an airport automobile rental counter if customer demand is 36 customers per hour, two service counter employees are on duty, and the labor utilization is 75 percent?

•  a. 18 customers per hour    
•  b. 26 customers per hour    
•  c. 20 customers per hour    
•  d. 24 customers per hour

An accounting firm is capable of processing 20 income tax forms per day. The average number of forms in various stages of processing at any one time in the firm is 64. What is the average processing time per income tax form?

•  a. More than 2 but less than or equal to 3 days    
•  b. More than 3 but less than or equal to 4 days    
•  c. More than 4 but less than or equal to 5 days    
•  d. More than 5 days

A manufacturer's average work-in-process inventory for Part #1234 of a particular car model is 1,250 parts. The workstation produces parts at the rate of 150 parts per day. What is the average time a part spends at the workstation?

• a. More than 4 but less than or equal to 6 days    
• b. More than 6 but less than or equal to 8 days    
• c. More than 8 but less than or equal to 10 days    
• d. More than 10 days

The average number of hotel rooms occupied per day during the month of March is 225. On average, each room is booked for 2.5 days. What is the average number of new bookings that occur per day?

•  a. More than 50 but less than or equal to 100 rooms per day    
•  b. More than 150 but less than or equal to 300 rooms per day    
•  c. More than 350 but less than or equal to 500 rooms per day    
•  d. More than 500 rooms per day

A car rental company at a major airport on an average rents 70 percent of its fleet of 200 cars per day. The cars are rented for an average of 4 days. What is the average number of rentals processed per day?

• a. More than 10 but less than or equal to 50 cars per day    
• b. More than 50 but less than or equal to 100 cars per day    
• c. More than 100 but less than or equal to 150 cars per day    
• d. More than 150 but less than or equal to 200 cars per day

Continuous flow processes are used to create custom goods and services.

•   a. True
•   b. False

The most appropriate match between type of product and type of process occurs as one moves away from the diagonal in the product-process matrix.

•   a. True
•   b. False

In a process design, an activity refers to a group of tasks needed to create and deliver an intermediate or final output.

•   a. True
•   b. False

All processes and functional areas participate in the reengineering efforts of a firm.

•   a. True
•   b. False

________     _____________ are configurations of standard parts, subassemblies, or services that can be selected by customers from a limited set.

________   ___________    are large-scale, customized initiatives that consist of many smaller tasks and activities that must be coordinated and completed to finish on time and within budget.

In a process design, a ___________    __________     is a specific unit of work required to create an output.

A ___________    ____________     is a symbol used in process maps to denote an input or arrival into a process.