(Solved): bus 384 Concept Check 2.1- 2.3...

BUS384:   Concept Check 2.1- 2.3

Submitted 24 May

Which of the following is a financial performance measure at an operational level?
     a. Return on assets    

     b. Budget variance    

     c. Earnings per share    

     d. Revenue and profit

Which of the following is a productivity and operational efficiency measure at an organizational level?
     a. Equipment utilization    

     b. Order fulfillment time    

     c. Manufacturing yield    

     d. Assembly-line changeover time

In the context of the scope of business and operations performance measurement, which of the following performance measures is a customer-focused performance measure?
     a. Warranty claims    

     b. Product recalls    

     c. Service representative courtesy    

     d. Design flexibility

According to research, a key dimension that customers use to assess service quality is _____.
     a. sustainability    

     b. productivity    

     c. reliability    

     d. flexibility

Assurance, one of the key dimensions used by customers to assess service quality, is defined as the:
     a. knowledge and courtesy of service providers and their ability to inspire trust and confidence in customers.    

     b. ability of service providers to perform the promised service dependably and accurately.    

     c. willingness of service providers to help customers and provide prompt recovery to service upsets.    

     d. caring attitude and individualized attention provided to customers by service providers.

One of the performance measures related to time is the _____ of a process.
     a. accuracy    

     b. reliability    

     c. variability    

     d. sustainability